IT Health Score
—
Out of 100
Good Standing
Active Alerts
—
Active incidents
All Clear
Monthly Uptime
—
SLA target: >99.0%
Within SLA
Backup Status
—
Last 24 hours
Verified
Security Risk
—
Firewall + access
Attention Required
SLA Response
—
Avg first response
Within SLA
Hospital Operations Status
Live
Billing System
Core billing workflows operational
Stable
ICU / Critical Care
Monitoring for latency anomalies
At Risk
Lab / Diagnostics
PACS and lab systems responding normally
Stable
Pharmacy
Dispensing systems operational
Stable
Internet Connectivity
Primary ISP active
Active
Backup / Recovery
Backup not verified in last 24 hours
Attention
Security Monitoring
Firewall active, anomaly alerts reviewed
Active
Active Incidents
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Operational Readiness
All Devices →
HIS Server
Online
PACS / Imaging
Online
Perimeter Firewall
Protected
Primary Internet
Active
Backup Internet
Standby
Backup System
Verify Pending
SLA & Response Performance
Full Report →
AVG FIRST RESPONSE
12
min
Target: 15 min
On Track
AVG RESOLUTION TIME
2
hrs
Critical incidents
Within Range
RESOLVED THIS MONTH
—
Total incidents closed
Healthy Volume
SLA MET
—
Monthly target: >95%
Target Achieved
Priority Recommendations
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Reports
Monthly IT Health
Infrastructure uptime and event summary
View Report →
Incident Summary
All alerts, resolutions, and escalations
View Report →
Security Posture
Firewall, access, backup, and risk status
View Report →
Uptime Report
Per-device availability and trend data
View Report →
Monitored Assets
All departments · Firewall, Servers, Wi-Fi, Storage, Computers
—
Total Devices
—
Online
—
Offline
—
Degraded
| Device | Category | Location | IP Address | Status | Availability | Last Seen |
|---|---|---|---|---|---|---|
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Alerts & Incidents
Active and resolved — last 30 days
—
Critical Active
—
Warnings Active
—
Resolved (30d)
18m
Avg Resolution
Active Alerts
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Resolved Incidents — Last 30 Days
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Uptime & Reports
30-day service availability
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30-Day Availability Calendar
Day 1Day 10Day 20Today
100% Online
Partial Outage
Major Outage
Future
Available Reports
Monthly IT Health Report
Full uptime, incidents, resolutions, SLA performance — ready for hospital management
Quarterly IT Performance Report
Uptime trends, NOC response times, SLA achievement, incident analysis
Security & Compliance — CERT-In / DPDP Act
Firewall threat logs, security events, compliance posture for hospital audit purposes
Recommendations
Reviewed and approved by your ZENYX account engineer
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Support
ZENYX NOC · 24 × 7 · SLA-backed response
Emergency NOC Call
System down, ransomware, server failure, internet outage. Call immediately.
+91 90000 16869
support@zenyx.in
Raise a Ticket
Non-critical issues, planned changes, new device requests, configuration queries.
Tracked, SLA-backed support with status visibility
WhatsApp NOC
Quick messages, status updates, non-critical queries to the ZENYX NOC team.
Quick updates and coordination with NOC team
Your Support Tickets
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Your ZENYX Account
Account Manager
Ashok Chappidi
IT Reliability Partner
ZENYX IT Infra Solutions
support@zenyx.in
Current Plan
Pulse Monitor Plan
₹25,000 / month (per branch)
Includes monitoring, alerts, NOC support, and monthly reporting
✓ Renews 31 December 2026
SLA Commitment
4-hr standard · 30-min critical
ZENYX NOC — 24 × 7
Critical incidents handled within SLA timelines
✓ SLA Met this month: 100%
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